Overview

Command center
D
Open incidents5

2 critical right now

Critical open2

P1 / sev1 needing attention

MTTR (7d)92.21m

Average time to resolve

On call

Current responder

Status mix

  • Triage 3
  • Investigating 1
  • Fixing 0
  • Closed 22

Incident volume (7d)

Open vs resolved

27
  • Open 5
  • Resolved 22

Alert vs manual

26
  • Alert 20
  • Manual 6

Top services (7d)

Knowledge shortcuts

RunbooksPeriod digests and operational reportsRCA memoryKnown issues and prior fixesKnown issuesChronic patterns tracked in IMP

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Incidents

IDTitleServiceStatusPriorityAssignedCreated
a04b3ad2Payment pod is not running
alert
paymentresolvedcriticalSep 1, 07:24 PM
66cb1cb5Orders API latency p95 above 2s
alert
ordersopenhighSep 1, 06:19 PM
e1ba351aCheckout pod is crash looping
alert
checkoutresolvedcriticalSep 1, 05:19 PM
5a7c97e5Kafka consumer lag on orders-events
alert
ordersopenhighSep 1, 03:19 PM
225db017Catalog service 5xx spike on edge
alert
cataloginvestigatingmediumSep 1, 01:19 PM
d3b3102aBilling invoice job stuck in queue
alert
billingopenmediumSep 1, 11:19 AM
f04306f1Payment webhook retries exhausted
alert
paymentresolvedhighAug 30, 07:41 PM
3ef6e0c6Checkout cart sessions dropped
alert
checkoutresolvedcriticalAug 29, 07:57 PM
2824b619Gateway rate limiter too aggressive
manual
gatewayresolvedmediumAug 28, 07:28 PM
ee96db99Catalog search index out of sync
alert
catalogresolvedmediumAug 27, 07:09 PM
15ddb4c4DB connection pool exhaustion (orders)
alert
ordersresolvedhighAug 26, 06:44 PM
a7dd0882Prometheus scrape target down (staging)
alert
monitoringresolvedlowAug 24, 08:05 PM
74d44c65Orders deploy failed in CI
manual
ordersresolvedmediumAug 23, 07:35 PM
75d405d3Payment service OOMKilled nightly
alert
paymentresolvedhighAug 22, 06:19 PM
d97dfe5dCDN cache hit ratio dropped below 70%
alert
catalogresolvedmediumAug 21, 07:44 PM
0f8a6f77Billing tax calc mismatch for EU orders
manual
billingresolvedhighAug 20, 05:14 PM
c0d170f4Kafka broker disk above 85%
alert
ordersresolvedhighAug 19, 06:29 PM
08d4fe2aGateway TLS cert nearing expiry
alert
gatewayresolvedlowAug 18, 08:01 PM
2dfc4748Checkout latency regression after release
alert
checkoutresolvedhighAug 16, 05:54 PM
90745c37Catalog image pipeline backlog
alert
catalogresolvedmediumAug 14, 04:19 PM
6e58089aPayment idempotency key collisions
alert
paymentresolvedcriticalAug 12, 04:39 PM
f86723e7Staging cluster node NotReady
alert
monitoringresolvedlowAug 10, 07:53 PM
dbcb841aBilling dunning emails not sent
manual
billingresolvedmediumAug 8, 07:04 PM
7a8c112aOrders failover drill uncovered stale DNS
manual
ordersresolvedmediumAug 6, 07:29 PM
ba52c900Gateway 502s during peak traffic
alert
gatewayresolvedhighAug 4, 06:49 PM
1636942dWeekly SLO review: checkout availability dip
manual
checkoutarchivedlowAug 3, 08:07 PM

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