Orders API latency p95 above 2s
1. Root cause cannot be determined from available telemetry because the orders service has no observable metrics or logs in Detective. i. Prometheus returned no series for service=~"orders|orders.*" [E1], indicating a likely evidence gap or connector/configuration issue rather than confirmed service behavior. ii. Loki returned no log streams matching error patterns for the orders app [E2], and no active Prometheus alerts or rules matched the incident context [E3]. iii. Prior postmortems for checkout and payment have low similarity, so they provide no applicable context for this orders latency incident. 2. The high-severity alert cannot be validated or investigated without obtaining authoritative monitoring data from the source systems.
Previous action plan
[
{
"url": null,
"title": "Prior verified fix: Fix for Orders API latency p95 above 2s",
"source": "scm_suggested_fixes",
"repository": null,
"risk_level": "low",
"description": "This service has a stored fix from org memory that may apply again:\ntest and fixed",
"permissions": [
"read"
],
"target_system": "orders",
"rollback_notes": "Review prior fix context before repeating the same remediation.",
"suggestion_kind": "org_memory_hint",
"requires_approval": true
},
{
"title": "Review Prometheus connector status and query scope for orders service",
"executor": "manual_review_only",
"risk_level": "low",
"target_system": "Prometheus / connector configuration",
"rollback_notes": "No rollback required for read-only review.",
"requires_approval": false,
"required_permissions": []
},
{
"title": "Review Loki connector status and log label selectors for orders namespace",
"executor": "manual_review_only",
"risk_level": "low",
"target_system": "Loki / connector configuration",
"rollback_notes": "No rollback required for read-only review.",
"requires_approval": false,
"required_permissions": []
},
{
"title": "Inspect orders deployment and pod status via read-only API checks",
"executor": "manual_review_only",
"risk_level": "low",
"target_system": "Kubernetes / orders service",
"rollback_notes": "No rollback required for read-only review.",
"requires_approval": false,
"required_permissions": []
},
{
"title": "Review alert source configuration to confirm the latency threshold and data source used",
"executor": "manual_review_only",
"risk_level": "low",
"target_system": "Alerting configuration",
"rollback_notes": "No rollback required for read-only review.",
"requires_approval": false,
"required_permissions": []
}
]